On a pallet, delivered in 1–4 weeks from order. Free to most of the UK mainland; Northern Ireland, the Highlands and the islands at a set surcharge.
1–4weeks to your kerb
Ready at the factoryFor most sizes the factory picks your parts onto a pallet and sends it.
Made firstIf your size or options are not ready, the factory makes them, then they go straight onto the pallet.
The date, in writingAn “In production” email, usually within 5 working days. Then we agree the delivery day with you, and move it if you can’t be in.
Step 1Picked at the factoryEvery part for your size and options, with the packing list.
Step 2Bundled and labelledFrame parts bundled, fixings boxed with labels, so every part can be checked against the list.
Step 3To your kerbSet down at the kerb. Check it against the packing list and photograph any damage.
Who moves it from the kerb to the garden?
The driver sets the pallet down and does not carry it into the garden. From there the kit goes to the site by hand, as bundles and sheets. Gateways, steps and a tight side passage are what catch people out, not the lorry.
Tell us about access with your order number: gate width, a single-track lane, a steep drive, low cables, a soft verge. It goes to the carrier with the booking.
From the lorry to the spot: set down at the kerb, then the gate and the path by hand.
Nothing more to pay at the door. Import duty, VAT and customs clearance are in the price: the greenhouse comes from the European Union and we are the importer.
Delivery
Do you deliver to my postcode?
Free to most of the UK mainland. Northern Ireland, the Highlands and the islands carry a set surcharge, because the pallet
network charges us for them. Check your postcode: the figure shown is the one checkout uses.
All delivery zones
UK mainlandFree
Isle of Wight£49
Scottish Highlands£79
Northern Ireland£99
Scottish Islands£149
Isle of ManContact us before ordering
Channel Islands, Isles of Scilly, BFPONot served
6
Parts & warranty
What if something is missing, damaged or breaks?
Four things that can go wrong, and what happens next.
The warranty, in one line10-year anti-rot frame warranty (conditional on re-treating timber with any UK-purchased wood preservative every 2 years) + 2-year polycarbonate panel warranty (manufacturer defects).
Missing or damaged on arrivalWe send it free, delivery paidEvery kit is picked against its packing list at the factory. If a part is still short or damaged, write “damaged” on the delivery note, check the list within 14 days, photograph it and email us.
You need a part laterParts held for ten yearsEmail the part code, a photo and your order number. You pay cost plus carriage, confirmed first. We don’t post single polycarbonate sheets as spares: any UK plastics supplier cuts the same twin-wall, and we check your sizes. A panel with a manufacturing defect is sent under the warranty.
Warranty claimAcknowledged in 2 days, decided in 7Send a photo and your order number. Replacements within 14 working days. The part is free; you pay the delivery. Damage from sustained wind above 50 mph or any Met Office Named Storm is not covered.
You change your mind14 days from deliveryUnused, unassembled and in the original packaging. You arrange and pay for the return pallet, typically £150–£250 on the mainland. Stuck on something in the build? Talk to us first.How returns work →
The price, the payment, the company
What do I pay, and who am I paying?
The price includes VAT and import charges. Delivery is free to most UK mainland postcodes; Northern Ireland, the Highlands and the islands add a set surcharge, shown before checkout.
Who am I paying?
Waldenhaus Limited, 71-75 Shelton Street, London WC2H 9JQ. Company No. 16877766, registered in England and Wales on 27 November 2025. VAT GB519957245.
We are new, and you should check us: it takes a minute at Companies House. We have no showroom; you get the full manual and the base plan before you buy, the assembly on video, and an expert who answers.
Prefer we put the order together? Send the model, length, glazing and extras you want and we send a payment link with it all set.
Is there anything to pay at the door?
No. The greenhouse comes from the European Union and we are the importer: duty, VAT and customs clearance are done and in the price. A VAT invoice on request.
Can I pay in instalments?
Where Klarna offers it for your order, its pay-in-3 terms are shown beside the price and again at checkout; the amounts and approval are Klarna’s. Card payments go through Shopify’s secure checkout: we never see your card number. A school, a council or a company? Ask us for a formal quotation.
Is it safe to pay before it arrives?
You pay at order for a delivery in 1–4 weeks, not months. Until our “In production” email, usually within 5 working days, you can cancel free of charge. Card and Klarna payments carry their provider’s protection, and your rights under the Consumer Rights Act apply. After you pay, the same people answer: WhatsApp, email or a call back.
The factory
Who actually makes it?
A full-size factory in the European Union makes it, and you buy it first-hand: we are the importer, with no wholesaler or marketplace seller in between.
A factory, not a warehouse of boxes
The arches and frames in these pictures are made on this floor.
First-hand, no middlemen
We are the importer. Nobody else stands between the factory and your garden.
Packed and sent from the factory
Your kit is picked against its packing list there and leaves on its own pallet.
Parts from the source
Spare parts come from the same factory, held for ten years from purchase.
Before you order
Is it the right greenhouse for me?
The questions buyers ask us most, each with a short answer and the tool or guide that settles it.
Which length should I take?
Between two lengths, take the longer one: the step up is small next to rebuilding later.
It depends on the property and on where the greenhouse stands; height alone does not decide it. The checker takes two minutes; your planning authority has the last word.
Ask your site first: rules differ on size, glazing and bases, and some sites allow one kind of structure and not another. In its favour, it needs no concrete: on firm, level soil the anchors in the box hold it.
Tell us your postcode, how exposed the plot is and the space you have. An expert replies with the model, length and arch spacing that fit, and where you needn’t spend more.
There is no season to wait for. It is delivered in 1–4 weeks from order, so order once the base is planned. Autumn and winter are the time to lay it, ready for spring.