Terms of service
These Terms of Service govern your use of waldenhaus.uk and any order you place with Waldenhaus Limited. They do not affect your statutory rights as a consumer under UK law.
1. Who we are
This site is operated by Waldenhaus Limited, a company registered in England and Wales.
- Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
- Company number: 16877766
- Email: support@waldenhaus.uk
- Phone: +44 7861 751995 (UK working hours)
2. Using this site
By using waldenhaus.uk you agree to these terms, our Privacy Policy, our Refund Policy, our Warranty and our Shipping Policy.
You must be at least 18 to place an order. By placing an order you confirm you are 18 or over and able to enter a legally binding contract.
You agree not to misuse the site — including reverse-engineering, scraping at a rate that overloads the server, attempting unauthorised access, or uploading malicious code.
3. Product information
We take care to describe our greenhouses accurately — dimensions, materials, photographs, capabilities. Slight variations may occur (timber is a natural material; minor finish or grain variations are not defects).
Photographs are representative. Final colour, finish and accessory configuration may vary slightly from images shown. Where this matters to your decision, please contact us before ordering.
4. Orders and contract formation
- You place an order via the website. You receive an immediate order acknowledgement email — this confirms receipt only, not acceptance.
- Within 5 working days we check stock, dimensions and supplier availability, then send an "In production" email. This is the point at which a binding contract is formed.
- If we cannot fulfil the order (out of stock, suspected fraud, delivery address outside our area) we will let you know and refund any payment taken — no further obligation on either side.
5. Prices and payment
- Prices on the website are in pounds sterling (GBP) and include UK VAT where applicable.
- Delivery to UK mainland addresses is included unless stated otherwise on the product page or in our shipping policy.
- We accept major credit/debit cards, PayPal, Klarna (interest-free instalments) and bank transfer.
- Payment is taken at checkout. Klarna payments follow Klarna's terms, which apply at the payment step.
- We reserve the right to correct pricing errors before contract formation. If a clear pricing error is discovered after the "In production" email, we will contact you with the option to confirm at the corrected price or cancel for a full refund.
6. Delivery
Delivery terms, lead times, regional charges and exceptions are set out in our Shipping Policy. Key points:
- Lead time: 3-4 weeks from the "In production" email — made-to-order, no warehouse stockpile.
- Coverage: Free to UK mainland. Highlands, Outer Hebrides and Northern Isles — please contact us before ordering for a delivery quote.
- Method: Pallet courier, kerbside drop, 4-hour delivery window confirmed the day before.
- Risk transfers to you when the goods are delivered to the address you provided.
7. Returns and refunds
Our full refund and cancellation rules are set out in the Refund Policy. In summary:
- Damage on arrival — separate channel; photograph within 48 hours, we replace at our cost.
- Faulty or mis-described goods — full statutory rights under the Consumer Rights Act 2015 (30-day right to reject, then repair/replace; refund if we cannot do either).
- Change-of-mind — bespoke-spec greenhouses are exempt from the 14-day right to cancel under Regulation 28 CCR 2013. We offer a brand-discretionary 14-day return window from delivery (item unused and on its original pallet; customer pays return courier).
8. Warranty
Each Waldenhaus greenhouse is covered by a published warranty:
- NORDIC: 10-year anti-rot frame (conditional on 2-yearly re-treatment with any UK-purchased wood preservative) + 2-year polycarbonate panel manufacturer defects.
- SteelRoot: 2-year polycarbonate panel manufacturer defects + 10-year anti-corrosion warranty on the galvanised steel frame.
Full terms, exclusions and claim process: /pages/warranty.
9. Statutory rights
None of these terms reduce your statutory rights under UK consumer law. In particular, the Consumer Rights Act 2015 entitles you to goods that are of satisfactory quality, fit for purpose and as described. The Consumer Contracts Regulations 2013 govern your cancellation rights for distance purchases.
10. Liability
Nothing in these terms limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Defective products under the Consumer Protection Act 1987
- Breach of statutory rights under the Consumer Rights Act 2015
- Any other liability which cannot be excluded by law
Subject to the above, our total liability to you for any loss arising under or in connection with the contract — whether in contract, tort (including negligence) or otherwise — will be limited to the price paid for the relevant product.
We are not liable for losses that were not foreseeable to both parties at the time the contract was formed, nor for losses caused by you failing to follow installation, anchoring or maintenance instructions.
11. Force majeure
We are not liable for delay or failure to perform due to events outside our reasonable control — including extreme weather, fire, flood, strike, supplier failure, transport disruption, civil unrest, pandemic, war, or government action. If such an event prevents performance for more than 90 days, either party may cancel with a full refund.
12. Intellectual property
All content on waldenhaus.uk — including text, images, photography, logos, product names and the Waldenhaus, NORDIC and SteelRoot brand marks — is owned by or licensed to Waldenhaus Limited. You may not reproduce, redistribute or use it commercially without our written permission.
Personal, non-commercial use (saving images for your own reference, sharing a product page link) is permitted.
13. Third-party links
This site may link to third-party sites (Met Office storm centre, Companies House, ICO, legislation.gov.uk, payment partners). We are not responsible for the content or privacy practices of those sites.
14. Changes to these terms
We may update these terms from time to time. Material changes will be notified by email to customers with active orders. The version applicable to your order is the one published at the time you placed your order.
15. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Any dispute arising under them will be subject to the exclusive jurisdiction of the courts of England and Wales — except where you reside in Scotland or Northern Ireland, in which case the courts of your jurisdiction will have non-exclusive jurisdiction.
Before any legal action, we encourage you to contact us at support@waldenhaus.uk — most issues are resolved within a working week.