FAQ

Orders are usually processed within 1–2 working days after payment. Delivery is typically 1–4 weeks from order; we email you when the pallet leaves the workshop and the carrier books a delivery slot with you.

We deliver to most UK mainland postcodes. Some areas qualify for free delivery, while remote regions may require a surcharge. Certain offshore islands and specific postcode areas are currently excluded from delivery.

For full postcode eligibility and area details, you can view our full Shipping Policy here.

Delivery is free to UK mainland. Scottish Highlands £79, Scottish Islands & Isle of Man £149, Northern Ireland £99, Isle of Wight £49.

Delivery charges are calculated automatically at checkout based on your postcode.

For a full breakdown of delivery zones and charges, you can view our full Shipping Policy here.

Deliveries take place Monday to Friday, between 8:00 am and 6:00 pm (excluding public holidays).

Exact time slots cannot be guaranteed. Drivers may attempt to contact you when they are on the way.

For full delivery conditions, you can view our full Shipping Policy here.

Deliveries take place Monday to Friday, between 8:00 am and 6:00 pm (excluding public holidays).

Exact time slots cannot be guaranteed. Drivers may attempt to contact you when they are on the way.

For full delivery conditions, you can view our full Shipping Policy here.

Please contact us immediately with your order details, a description of the damage, and a few clear photos of the item and packaging. If the damage happened in transit, we'll arrange a replacement. 

You can view our full Returns & Refund Policy here.

Please inspect goods on delivery. Any damage or missing items must be reported within 14 days of delivery — sending photos right away helps us sort it out faster.

You have 14 days from delivery to start a change-of-mind return. The greenhouse must be unused, unassembled and in its original packaging. You arrange and pay the return pallet courier (typically £150–£250 mainland UK).

You can request a return or exchange within 14 days of delivery by contacting our customer service team. 

You can view our full Returns & Refund Policy here.

Yes. Accessories and parts can be returned within 14 days of delivery. Return shipping is arranged by the customer and is at the customer’s cost. Items should be returned using tracked and insured delivery.

You can view our full Returns & Refund Policy here.

If you ordered the wrong item, contact us within 14 days of delivery and we’ll help arrange an exchange. In some cases, restocking or delivery fees may apply and are assessed individually. 

You can view our full Returns & Refund Policy here.

Our greenhouses come as flat-pack, self-assembly kits with pre-cut, numbered panels and step-by-step illustrated instructions. Most sizes can be assembled by two adults in 1–2 days using basic hand tools. No specialist skills or heavy machinery are needed — just a level surface and a free weekend.

Download our Assembly Guide for a detailed walkthrough.

Yes — the Swedish pine from sustainably-managed forests used in our greenhouses can be painted, stained or oiled to match your garden style. We recommend using an exterior-grade wood treatment and allowing the greenhouse to acclimatise for 2–4 weeks before applying any finish. The natural pine is factory-treated with a clear preservative, so it can also be left untreated if you prefer the natural Scandinavian look.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments with full SSL encryption.