Standard delivery time is typically 3–5 working days. Extended areas may take 5–7 working days, and remote mainland regions can take up to 10 working days.

Orders are usually processed within 1–2 working days after payment confirmation. Delivery timeframes are estimates and may vary due to operational factors.

For complete delivery time information, you can view our full Shipping Policy here.

We deliver to most UK mainland postcodes. Some areas qualify for free delivery, while remote regions may require a surcharge. Certain offshore islands and specific postcode areas are currently excluded from delivery.

For full postcode eligibility and area details, you can view our full Shipping Policy here.

Delivery is free for selected mainland UK postcodes. Extended areas are subject to a £59 surcharge, and remote mainland regions are subject to a £159 surcharge.

Delivery charges are calculated automatically at checkout based on your postcode.

For a full breakdown of delivery zones and charges, you can view our full Shipping Policy here.

Deliveries take place Monday to Friday, between 8:00 am and 6:00 pm (excluding public holidays).

Exact time slots cannot be guaranteed. Drivers may attempt to contact you when they are on the way.

For full delivery conditions, you can view our full Shipping Policy here.

Deliveries take place Monday to Friday, between 8:00 am and 6:00 pm (excluding public holidays).

Exact time slots cannot be guaranteed. Drivers may attempt to contact you when they are on the way.

For full delivery conditions, you can view our full Shipping Policy here.

Please contact us immediately with your order details, a description of the damage, and clear photos of the item and packaging. We will arrange a free replacement if the damage occurred during delivery. 

You can view our full Returns & Refund Policy here.

Please inspect goods upon delivery. Any damage or missing items must be reported within 48 hours of delivery. Photographic evidence may be required.

Yes. You can request a return within 14 days of delivery. We will arrange collection of the greenhouse, and the collection cost will be deducted from your refund.

Once the returned greenhouse is received and passes inspection, your refund will be processed within 14 days and credited back to your original payment method.

You can view our full Returns & Refund Policy here.

You can request a return or exchange within 14 days of delivery by contacting our customer service team. 

You can view our full Returns & Refund Policy here.

Yes. Accessories and parts can be returned within 14 days of delivery. Return shipping is arranged by the customer and is at the customer’s cost. Items should be returned using tracked and insured delivery.

You can view our full Returns & Refund Policy here.

If you ordered the wrong item, contact us within 14 days of delivery and we’ll help arrange an exchange. In some cases, restocking or delivery fees may apply and are assessed individually. 

You can view our full Returns & Refund Policy here.

Assembly of the greenhouse takes 1–2 days.

Can be painted to match the exterior colour.

Any cards, PayPal.

Orders are normally processed within 1–2 working days after payment confirmation. Processing times may increase during peak seasons.